Commercial door push paddle not working

You’re dealing with a broken spring on a push paddle (panic/push bar) device. That’s a common issue, especially in high-traffic commercial doors.

Here’s a breakdown of what you need to know and do:

What Happens When the Spring Breaks?

• The paddle stays loose or doesn’t return to position after pressing.

• The latch doesn’t retract properly, so the door either won’t open or won’t stay latched.

• It can become a code violation if the door doesn’t open freely in an emergency.

Options for Fixing It

1. Replace the Spring (If Available)

• Some models like Von Duprin, Falcon, or Adams Rite allow spring replacement.

• You’ll need to open the housing (usually torx or hex screws) and check if the spring is accessible.

• Replacement springs are sometimes available as part of a repair kit.

Important: You must know the exact make and model of the device.

2. Replace the Paddle Assembly

If the spring is not replaceable or the parts are worn out:

• Replace the entire push paddle assembly.

• This is often faster and more reliable than fixing internal components.

• Brands like Adams Rite 4590, Detex, or Doromatic offer compatible replacement paddles.

3. Temporary Fix (Not Recommended for Long Term)

• A temporary spring band or rubber band workaround might return the paddle to position, but it’s not code-compliant and shouldn’t be used in commercial/public buildings.

Legal/Code Reminder (Quebec/NBC)

According to the Building Code:

“Devices intended for use on exit doors must be operable with a single motion and not require tight grasping, pinching, or twisting.”

If the spring is broken and the latch won’t retract properly, the door is not compliant.

What To Do Now

1. Identify the brand/model – check for labels/stamps on the paddle or internal mechanism.

2. Call us for service 514-836-9097